Centralize
Bring together requests arriving by phone, text message, email, and Web forms.
REQUEST INTAKE, RESPONSE AND FOLLOW-UP · BY OPTIMIZIT AI
Every request.
Owned and followed.
Through to outcome.
PRS, by OptimizIT, connects every customer request to the right product, owner and next action.
CONÇU POUR
MULTICHANNELphone, text, email and Web
OWNERassigned to every request
OUTCOMEwon, lost or transferred
/ FROM MESSAGE TO OUTCOME
A structured request.
A clear next action.
PRS helps SMEs stop losing customer requests. The platform centralizes messages, connects them to business systems, organizes follow-up, and measures outcomes.
Connect
Link every opportunity to the inventory, CRM, or business system that provides useful context.
Assign
Give every request an owner and make the expected next action visible.
Follow up
Apply the follow-up cadence and retain the outcome: won, lost, or transferred.
/ COMMERCIAL JOURNEY
From scattered requests
to measurable follow-up.
Unlike an inbox or generic chatbot, PRS assigns ownership, applies follow-up rules, and records the outcome.
- 01Request converted into a structured opportunity
- 02Business context available to the owner
- 03Follow-up organized until the outcome is known
/ INDUSTRY EDITIONS
One configurable platform.
Three presentation-ready journeys.
From need to the right part
For automotive recyclers, parts sellers, and garages: PRS structures the request, retrieves vehicle and inventory context, and assigns the next action to the right owner.
From product search to follow-up
For specialized distributors: PRS brings requests together, connects them to catalogue and availability data, and organizes response and follow-up through to outcome.
From the right product to the right application
For distributors and applicators: PRS qualifies the need and connects the request to the right products. Refeo then supports preparation and application using authorized technical sheets and procedures.
/ TWO STANDALONE PRODUCTS
PRS moves the request forward.
Refeo can inform the answer.
PRS may consult Refeo to retrieve a product sheet, procedure, or authorized rule. This complementarity is optional: PRS can work with the client’s inventory, CRM, and rules, while Refeo remains independently saleable.
/ PRS DISCOVERY
Show us your current
request journey.
See PRS through a journey that looks like yours: a real request, your business context, and the expected next action. Leave with a clear view of the experience and integration.
- ✓ One real request channel
- ✓ Your business system or inventory
- ✓ One follow-up rule to validate